In short: Tripplo’s analysis covers a sample of 68 guest reviews of InterContinental Phuket Resort. Guests in the sample highlight Service & staff, Location and Condition & cleanliness. The most common complaints: Prices feel high for what is included, often without breakfast. Some guests found reception staff unhelpful or curt.
InterContinental Phuket Resort by IHG in Phuket offers direct beachfront access with stunning sea views. Kamala Beach is just a 2-minute walk away, while Phuket International Airport lies 24 km from the resort.
Guests enjoy spa facilities, a swimming pool with a view, fitness centre, sun terrace, and lush gardens. Additional amenities include a tennis court, yoga classes, and hiking opportunities.
Rooms feature air-conditioning, private balconies, and modern amenities such as flat-screen TVs and free WiFi. Family rooms and interconnected rooms cater to all travellers.
The family-friendly restaurant serves Japanese, Thai, and international cuisines in a modern and romantic ambience. Dining options include brunch, lunch, dinner, high tea, and cocktails.
Guests can enjoy scuba diving, yoga classes, and hiking in the surrounding area. Kamala Beach offers various water sports, while Phuket International Airport provides easy access to the resort.
Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 10 October 2026 · How we review hotels
InterContinental Phuket Resort is a full-service beach resort on Kamala Beach, on Phuket's west coast. Guests praise the setting first: palm trees, a beautiful beach and sea views, with several pools, including one on the roof, spread through green gardens. The staff are the other constant in reviews, described as kind and attentive, and the rooms are spotless, with balconies and large, comfortable beds. A spa, a kids' club and family and interconnecting rooms broaden the appeal. The trade-offs are mostly practical. The beach lies across the road, reached through a tunnel and a fair number of steps, and some stairs lack handrails. Sunbeds are often claimed before breakfast, and the breakfast buffet can feel crowded. For couples and families who want a polished, well-run base by the beach, it delivers; travellers with limited mobility should check the layout first.
Guests score it 9.0 out of 10 — the average across the 12 hotels we list on Phuket is 9.1.
What Guests Loved
- Guests keep returning to the location: palm trees, a beautiful stretch of Kamala Beach and direct access from the resort. Several say sitting under the palms by the sea was the highlight of the stay.
- The staff are praised in review after review as kind, helpful and attentive to detail, and returning guests name the service as a reason they come back. Some were upgraded on arrival when rooms were available.
Things to Consider
- The beach is across the road and reached through a tunnel decorated with murals, followed by a fair number of steps. Some guests noted that not all stairs have handrails, which can be hard for older travellers.
- Guests report sunbeds being reserved before 8am and left empty for hours. One guest also found the beach and pool area shaded and a little cramped for anyone chasing the sun.
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Should you book it?
InterContinental Phuket Resort is worth booking for couples who want a polished beach resort with a spa — but pick somewhere else if stairs are difficult for you or someone in your group.
Book it if you want
- Couples who want a polished beach resort with a spa
- Families looking for a kids' club and interconnecting rooms
Pick somewhere else if
- Stairs are difficult for you or someone in your group
- You want a sunbed without claiming it early
What guests actually say
Tripplo’s analysis uses a sample of 68 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Breakfast is widely praised for its quality and choice
- +Restaurants, bars and in-room dining get warm words
- +International dishes, with care taken over allergies
- –Some guests find the food short on flavour and the menus repetitive across restaurants
- –Too little fresh local fruit at breakfast
- –Queues for breakfast at busy times
”Excellent breakfast, but the menus in the hotel restaurants could be more varied – many dishes repeat everywhere.” — guest, translated
Service & staff
- +Friendly, professional and attentive staff
- +Concierge and reception staff go out of their way to help
- +Room service is praised
- –Some guests found reception staff unhelpful or curt
- –Slow responses to requests, including room service and the butler service
”I need to highlight how amazing the concierge service was. Extremely helpful and kind.” — guest, translated
Pools, beach & aquapark
- +Several pools, including one overlooking the sea
- +Direct pool access from some rooms
- +A beach area reserved for resort guests
- –The beach area is shaded and cramped, with too few daybeds
- –Loungers get reserved with towels
”The pools and the shaded beach area are gorgeous, but very crammed in.” — guest, translated
The rooms
- +Spacious, beautifully designed rooms
- +Plush furnishings and huge beds
- +Upgrades offered when available
- –Some rooms face the main road, the car park or a building site rather than the view pictured
- –A damp, musty smell in some rooms
- –Standard rooms feel small to some, and shower pressure can be weak
”Rooms were nice, beds were huge.” — guest, translated
Condition & cleanliness
- +Very clean throughout, with rooms serviced twice a day
- +A modern, well-kept resort
- –Insects in the rooms, including cockroaches and ants
- –A damp or mouldy smell in some rooms
- –Some stairs lack handrails
”The hotel was very beautiful and very clean, and all the pools were very clean too.” — guest, translated
Location
- +A beautiful, green tropical setting
- +Easy access to the beach
- +Lovely views
- –Many rooms sit across a busy road from the beach, reached through an underpass
- –Far from shops and nightlife, with little within walking distance
”Clean and great location with beach access.” — guest, translated
Noise levels
- +Some guests find the resort calm and peaceful
- –Traffic and building-site noise in rooms facing the road
- –Poor soundproofing between neighbouring rooms
- –Club music on the beach disturbs those wanting to relax
”A garden-side room that was actually facing the main road, with a lot of noise.” — guest, translated
Value for money
- +Worth every penny, says a returning guest
- –Prices feel high for what is included, often without breakfast
- –Extra charges, even for water and soft drinks on half board
- –A final bill higher than expected at check-out
”Even though we paid extra for half board, they still charged for drinks – I mean water and basic drinks.” — guest, translated
Frequently asked questions
How far is InterContinental Phuket Resort from the airport?
InterContinental Phuket Resort is 17.2 km from Phuket International Airport (HKT).
How far is InterContinental Phuket Resort from the centre of Phuket?
InterContinental Phuket Resort is 4.6 km from the centre of Phuket.
How do guests rate InterContinental Phuket Resort?
On Booking.com it scores 9.0/10 from 787 guest reviews.
How many stars does InterContinental Phuket Resort have?
InterContinental Phuket Resort is a 5-star hotel.
What amenities does InterContinental Phuket Resort offer?
InterContinental Phuket Resort offers beachfront, outdoor Swimming Pool, free Wifi, family Rooms, kids' Club and airport Shuttle.
Weather & sea temperature — Phuket
Right now: 26° air · 31° sea
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333, 333/3 Moo 3, Kamala, Kathu, Phuket, 83150 Kamala Beach, Thailand