The Royal Senses Resort & Spa Crete, Curio Collection by Hilton

“We spent 7 nights at The Royal Senses Resort. The hotel grounds are modern, beautifully designed and offer stunning views. We would especially like to highlight the staff working in the breakfast area, buffet restaurant, pool area and beach service. They were consistently friendly, attentive, and welcoming throughout our stay. The spa was also excellent and i particularly enjoyed the nail salon service. Unfortunately, there were several issues that significantly affected our overall experience. Upon arrival, check-in took 30 minutes because our reservation could not initially be found and we had to show our booking confirmation multiple times. After a long journey, this was not the best start to our holiday. We were also disappointed by the cleanliness of the bathroom, which did not meet our expectations for a 5-star hotel. The biggest issue was the air conditioning in our room. The room temperature remained at around 17°C, making it uncomfortably cold. We had to wear jackets and use extra blankets to stay warm. We reported the problem several times during our stay. While staff members came to inspect it, no solution was ever provided. We were repeatedly told that someone would come and fix it, but the issue remained unresolved until our departure. We found the communication regarding this matter disappointing and not particularly solution-oriented. The dinner buffet offered a wide variety of dishes, but the quality and taste did not meet our expectations. We would have preferred a smaller selection with a stronger focus on quality and local cuisine. Although we had booked half board, we only had dinner at the hotel twice and chose to eat elsewhere on the remaining evenings. We did appreciate the thoughtful birthday surprise waiting in our room, including cake and drinks. This was a lovely gesture and very much appreciated. The beach area at the sister hotel, which can be reached by shuttle, was beautiful. However, finding available sunbeds was often difficult as they were frequently fully occupied. We also felt that hygiene and behavior rules around the pool area could be enforced more consistently. Overall, we had a pleasant holiday and the resort itself is visually impressive. The friendly service staff, the beautiful setting, and the spa are certainly strengths of this hotel. However, due to the many inconsistencies we experienced during our stay, we would not consider returning in the future.”

“The hotel is top notch! We enjoyed a room upgrade and even without the hotel still five stars! Our booking includes breakfast and much was good decision to fuel up in the morning before heading to the beach or swimming bools. The property beach is accessible through a shuttle service running every 15 minutes and guarantee you exclusive beach experience. The staff are wonderful, very hospitable and ensure you feel welcomed and enjoying your stay. The hotel has three restaurants for lunch and dinner but we mostly eat outside in the nearby taverns and restaurants. You’re in a great location and o enjoy the luxury and privacy of the hotel along with the Greek life outdoor!”

“The Royal Senses Resort & Spa Crete is an excellent choice for families seeking a luxury resort with fantastic facilities and reliable sunshine. We visited in June and enjoyed perfect weather throughout our stay, with warm temperatures, clear skies, and ideal conditions for relaxing by the pool or exploring the island. The hotel is beautifully designed, cascading down the hillside with stunning sea views from almost every angle. Our room was spacious, modern, exceptionally clean, and very comfortable, making it easy to unwind after a day in the sun. The accommodation was a standout feature of the stay. The resort is particularly focused on families, and this could make it less attractive to couples. The spa deserves special mention as a peaceful retreat from the busier parts of the resort. It remained consistently quiet during our visit, the treatments were excellent, and the tranquil setting provided a welcome opportunity to relax. One minor issue was that the lift was out of service on two occasions. Given the hotel’s hillside layout, this was occasionally inconvenient when moving between different areas of the resort. Fortunately, the disruptions were temporary and had little impact on our overall experience. With so many families staying at the resort, the dining areas were often crowded and noisy, particularly during peak periods. At times, it was difficult to find the relaxed atmosphere you might expect from a five-star resort, with queues and congestion around the buffet service. As a suggestion for improvement, the hotel could consider creating a dedicated adults-only dining area within the buffet restaurants. This would give couples a quieter dining option while preserving the resort’s strong family-friendly focus. Overall, The Royal Senses Resort & Spa Crete offers excellent accommodation, beautiful facilities, and a superb spa, particularly in June when the weather is ideal. With improved lift reliability and more adult-focused dining spaces, the guest experience could be even better.”

“The most unbelievable hotel experience I have ever had. This hotel is so beautiful from the outside and gets even better when you go to your room. Incredible views, is modern and has clean and minimal aesthetic. The service is also incredible. My husband and I stayed here for a few days while we were visiting Crete, and truly this hotel made our Crete experience so memorable. I have to say, the breakfast buffet was the most amazing hotel breakfast I have ever had. So many options that took care of every dietary restriction you can think of, the quality of the food and the service was something I truly miss. I hope I get to come back one day.”

“Unforgettable experience and top-tier hospitality! ​Even though we were not staying directly at The Royal Senses, we had the privilege of using their incredible pool facilities as guests of their sister property, Troulis Royal Collection in Bali. From start to finish, the experience was outstanding. ​From the moment we arrived at the entrance gate, the staff welcomed us with genuine warmth and professionalism. Being escorted directly to the pools in a golf buggy was a wonderful touch that set the tone for the rest of our day. ​The pool areas are exceptionally clean, well-maintained, and peaceful. On top of that, the elevated views over the coastline are simply breathtaking. ​Even as non-resident guests, we were treated with the exact same high level of care, respect, and luxury service as everyone else. A huge thank you to the team for their amazing hospitality—we highly recommend visiting! ​”