King Minos Retreat Resort & Spa

“Beautiful beautiful resort with the most wonderful staff who are very friendly, welcoming and observant. Observant in a way they noted what drink and offered me a suggestion on a alternative to try which i loved. Rooms were very clean and well maintained and i loved their shower soap in the room. During our stay both me and my partner experienced a Spa treatment (Massage) and this was wonderful really helped us unwind for the holiday so we could truly relax and enjoy our time. Evening Entertainment was good but i think could be better. Also i think would be good to offer other entertainment during the afternoon. For Half board the buffet food was rather hit or miss and personally i ate better outside the resort. I found food ether under cooked or over cooked and lack of flavour to some dishes. Wish i could give it a 5 Star but i have to give 4 mainly because of the food and having a culinary background for a 5 star resort i expected better.”

“We had an amazing 10-night stay at King Minos Retreat and would definitely recommend it. The hotel is immaculate throughout. It’s clear that it has been recently refurbished, and it really shows. The rooms are modern, clean, and well-maintained, while the pool, bars, and restaurants are constantly being cleaned and looked after. There are always plenty of staff around keeping everything spotless and ensuring guests are well looked after. The majority of the staff were absolutely fantastic. From the bar staff to the restaurant team and the housekeeping staff, everyone worked incredibly hard, were always polite, and couldn’t do enough for you. A special mention has to go to Tristan and Erol from the pool area. They were exceptional throughout our holiday—friendly, hardworking, professional, and always smiling. They are a real credit to the hotel and genuinely made our stay even better. Their customer service was outstanding, and they deserve a lot of recognition for the work they do. There are a couple of negatives worth mentioning. The hotel is situated on a fairly steep hill, so it may not be ideal for elderly guests or anyone with mobility issues. It’s also a reasonable walk into the town, although taxis are inexpensive and only take around 10 minutes. The biggest disappointment was the reception team. Unfortunately, we found several members of the reception staff to be quite rude and dismissive. On our final day, the hotel kindly extended our all-inclusive package until 3pm because we had missed our first day due to our flight arrival time, which we appreciated. However, our return flight wasn’t until midnight, so we asked if it would be possible to swap our included lunch for dinner instead. We never received a response, and when we asked again later, the reception staff were abrupt and told us it wasn’t possible. We were then informed it would cost around £50 per person just to have the buffet for dinner. After spending thousands of pounds on a 10-night stay, this felt disappointing, so we decided to leave it and wait until we reached the airport to eat. It’s a shame because the reception team’s attitude didn’t reflect the excellent service provided by the rest of the hotel staff. They could certainly learn a lot about customer service from their colleagues. Overall, though, the positives far outweighed the negatives. The hotel itself is beautiful, the facilities are excellent, the food was great, and the hardworking staff made our holiday memorable. We’d happily return in the future and are already talking about coming back one day. Thank you to everyone at King Minos Retreat for a wonderful holiday.”

“​We visited in mid-April and the hotel was wonderful. Since it was the shoulder season, it was incredibly relaxing and quiet. This made navigating the hotel a breeze; the layout is intuitive, and everything is easily accessible. The restaurant experience was particularly pleasant because it wasn't crowded - the food selection was great, and we never had to queue or rush, which I imagine might be different during the hectic peak season. ​Our room with a private pool was spacious, modern, and very clean. The amenities (coffee machine, kettle, etc.) were a nice touch, though the pillows were very thin like a pancake, which was the only minor downside to the room. The location is also perfect: a short walk to the beach and very close to local shops. You do have to travel out for any sightseeing. There is a little train which takes you around part of the island. ​However, the spa was a major disappointment. I paid a premium price for a massage that was supposed to be 60 minutes (including a 10-minute voucher extension), but the therapist was very half-hearted and I was in and out in just 40 minutes. The massage itself was uncomfortable; the therapist kept digging her thumbs into my neck even when I tried to move away. ​To make matters worse, the staff hands you a questionnaire and watches over you while you fill it in, which felt very intimidating when I just wanted to leave. When I reported the issues later, I was only offered 30 minutes in the sauna - a poor resolution for a ruined, expensive treatment. ​Summary: 5-star hotel and dining layout, but 1-star spa service. Stay for the rooms and the peace, but skip the treatments.”

“The hotel is very aesthetically pleasing and well kept. Your staff are all very lovely , warm and welcoming and are a credit to the hotel. Location is good with a supermarket about a 5 minute walk away . Food is very delicious especially the snickers dessert which was our favourite that we even wanted the recipe too. This was one of the best hotels we stayed in and we truly appreciate the experience we had with yourselves . Thank you to all that was involved in making our holiday special and we hope to visit again soon.”

“The best holiday place i have had experience to be in. Great spacious rooms separated from main building. Great evening lightning with live music. 5 mins walk to the beach. Dinner atmosphere was great, thanks to outdoor outbuilding and suitable music being played. Nice, clean, and modern place. Looks better in real the on pictures on holiday webside. Highly recommended”