Ella Rocrita

“We had a fantastic experience at Ella Rocrita in Mochlos, Crete, and would highly recommend it to anyone looking for a relaxing and memorable vacation. The staff throughout the hotel were exceptionally friendly, welcoming, and attentive. We especially appreciated Kaliopi from Guest Services, who was always available to help, answer questions, and greet us with a warm smile. Her recommendations and assistance truly enhanced our stay. We had the opportunity to enjoy several of the hotel's restaurants, and each offered excellent food and service. The property itself is beautiful, with lovely pools and a relaxing atmosphere. On days when we stayed at the resort, we enjoyed spending time by the pool and indulging in some wonderful spa treatments. The surrounding area is also perfect for daily excursions, offering plenty to see and do. The hotel can conveniently arrange private transportation, making it easy to explore nearby attractions and villages. Overall, Ella Rocrita provided the perfect balance of relaxation, hospitality, and adventure. We thoroughly enjoyed our stay and look forward to returning in the future.”

“We had a wonderful stay at this hotel and would definitely recommend it. The views were absolutely beautiful and one of the highlights of our holiday. The beach was almost empty everyday we visited, making it the perfect place to relax and enjoy some peace and quiet. The food was excellent, with a great variety of options every day. We especially loved that there were several places around the resort where you could grab something to eat throughout the day, so you were never short of choice. There were also plenty of activities and facilities to keep everyone entertained. The resort offers fantastic sports options, including tennis, padel, a well-equipped gym, and a variety of fitness classes. We also enjoyed the spa facilities and the arcade gaming area, which added even more fun to our stay. A special mention goes to Bryan at the bar, whose welcoming attitude, excellent drinks, and exceptional service truly made our stay special. He always greeted everyone with a smile and helped create a very friendly atmosphere. Thank you to the entire team for making our holiday so enjoyable. We would happily return and highly recommend this hotel to anyone looking for a relaxing getaway with plenty to do!”

“Overall, we had a pleasant stay, and the hotel facilities are beautiful. Unfortunately, several important issues significantly affected our experience. With the exception of Anaïs, the reception staff were cold, rarely smiled, and did not make us feel welcome. The worst incident happened on the last day of our stay. As I am pregnant and was feeling extremely tired, I simply lay down discreetly in a corner of the reception area for a few minutes to relieve the discomfort in my stomach. The person responsible for the restaurant reservations immediately came over and told me that I was in a public area where there were children and that I should remain seated. This comment was completely inappropriate. I was fully dressed and was simply resting for a few moments because of my pregnancy. A little empathy would have been appreciated. This incident unfortunately ruined the end of our holiday. Not to mention the hotel’s manager, who constantly walked around the property talking on speakerphone. Even more shocking, we witnessed him yelling at a young Filipino housekeeping employee who was simply sweeping the floor. He shouted at her in front of all the guests, ordering her to stop. It is shameful. Fortunately, the restaurant staff, the vast majority of whom are of Filipino origin, completely changed our perception of the stay. Their professionalism, constant smiles, kindness, and genuine care were exceptional. Without them, our experience certainly would not have been the same. They are the true strength of this hotel. However, there is another issue that we found deeply disturbing. European employees eat in the hotel’s restaurants alongside the guests and are served by the foreign employees, while those same foreign employees have their meals in the basement. This difference in treatment is deeply unfair and gives a very poor image of the establishment. Such a practice should no longer exist in 2026. For this reason, we will not return to this hotel, and we will pay much closer attention to this kind of treatment when choosing where to stay in the future. We would like to express our heartfelt gratitude to Anaïs from the reception for her beautiful smile and kindness, to Marina from the Carūma restaurant for her incredible kindness, to Lizel for her radiant smile despite her long and demanding workdays, to Jico Balujaw for his kindness and his incredibly delicious cocktails, and especially to Joy Bartolome whose gentleness, kindness, and beautiful soul brightened every one of our days. We also know that they do not always work in easy conditions, with very long working hours and sometimes far away from their families and loved ones. Despite this, they continue to offer their smiles, kindness, and dedication every single day. For that, they have all our gratitude and our deepest respect.”

“We stayed for eight days at this newly opened hotel with our daughter, and overall we had a truly wonderful experience. What stood out the most was the exceptional service, the genuine friendliness of the staff, and the beautiful ambiance. The entire hotel is very clean and designed with great attention to aesthetics, creating a really pleasant and relaxing atmosphere. The food was another highlight: every single day there was a great variety, and the menu changed continuously throughout the week. Breakfast, lunch, and dinner were always different and thoughtfully prepared, which kept things exciting and fresh. The staff was incredibly kind and attentive at all times. Even though there were a few minor issues here and there—which is completely understandable for a newly opened hotel—we are confident that these small things will naturally improve over time. Everything about our stay felt well thought out: the activities for children, the music, the live DJ performances, the pool service, the cocktails, and the reception—everything contributed to a truly enjoyable and well-rounded holiday experience. There is also a gym available, which is equipped with all the essentials and perfectly sufficient for a good workout. We didn’t get the chance to try the wellness area, but it looked very inviting and high-quality. We would especially like to thank the entire team for their kindness and flexibility, particularly for allowing us to stay and enjoy the facilities for the whole day even after check-out, without any additional charges. All in all, it was a fantastic stay, and we are very grateful for the experience. Thank you very much to the entire team! The Liegmann Family”

“An absolutely amazing stay! The food and drinks were excellent, especially the desserts, which were some of the best we’ve ever had. The service was truly 10/10 – every member of the staff was warm, attentive, and welcoming. The interior design was beautiful and stylish, and the peaceful location made it the perfect place to relax and unwind. We would definitely love to come back!”