In short: Tripplo’s analysis covers a sample of 54 guest reviews of Zafiro Palace Alcudia. Guests in the sample highlight Service & staff, Food & restaurants and Pools, beach & aquapark. The most common complaints: The à la carte panned by a few guests (food served cold). A few guests describe the concept as worn in places.
Offering several outdoor and an indoor pool, Zafiro Palace Alcudia is located in Port d'Alcudia. Guests have free access to the fitness centre. Free WiFi is offered throughout the property and free private parking is available on site.
Each air-conditioned room comes with a TV, a kettle and a balcony. The bathroom has a shower, a bath, and a hairdryer. Bed linen and towels are provided.
At Zafiro Palace Alcudia you will find a buffet restaurant and 4 thematic restaurants; and several bars including 1 pool bar. Other facilities offered at the property include 4 meeting rooms with coffee break service and a seasonal training pool for triathletes. A tour desk, luggage and bike storage, and a bike shop are also provided.
The hotel offers an adults only area with free access to the spa and to the chill out pool. There is also a children's area with a Wet Bubble pool, a pool with a pirate ship, mini club, and entertainment staff.
The hotel is 5 km from Natural Park S'Albufera de Mallorca. Palma de Mallorca Airport is 48 km away. Free private parking is available on site.
Facts we have checked
- All inclusive
- À la carte included
- Food or drink 24h
- Private-pool rooms
- Kids' club
- Kids' pool
- Water slides
- Family suites
- Babysitting
- Kids' menu
Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 10 October 2026 · How we review hotels
Zafiro Palace Alcudia is a prime choice for families desiring spacious suite accommodation and diverse dining variety. Be prepared for a sizable resort footprint that requires significant walking, and be aware of potential hidden costs.
Guests score it 8.5 out of 10 — the average across the 54 hotels we list on Mallorca is 9.1.
Featured in our guides: 11 Luxury Family Hotels in Mallorca: Selected and Ranked, 9 Luxury All-Inclusive Hotels in Mallorca: Selected and Ranked
The 30-second verdict
What Guests Loved
- The property features a variety of pools including an indoor option and specialized swim-up areas, ensuring ample space for both active swimmers and those seeking quiet relaxation throughout the day.
- Guests can choose from five distinct dining venues that offer a range of international cuisines, providing a level of variety that is often lacking in standard resort dining packages.
Things to Consider
- The expansive layout of the resort means some guest rooms are situated a considerable distance from the main lobby and dining areas, though well-maintained paths facilitate the walk.
- Given its comprehensive amenities, the resort attracts many families; those seeking absolute silence might find the common areas busier during the height of the summer school holidays.
Free PDF: what guests really say about Zafiro Palace Alcudia
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Should you book it?
Zafiro Palace Alcudia is worth booking for families wanting endless activities and kids' clubs — but pick somewhere else if you dislike walking long distances across a large resort.
Book it if you want
- Families wanting endless activities and kids' clubs
- Guests wanting extensive pool choices and spa facilities
- Travellers seeking varied dining with five themed restaurants
Pick somewhere else if
- You dislike walking long distances across a large resort
- You want absolute silence during summer school holidays
- You want to avoid paying extra for certain services
Rooms & which one to pick
Our tip: Families or groups needing the most space should book the Two-Bedroom Suite, which offers 70 m² of space, sleeps five, and features one king bed, two twin beds, and one sofa bed. If you want your own pool, choose the Junior Suite with Private Pool, which sleeps three guests and includes a private pool, one king bed, and one sofa bed.
- Junior Suite1 sofa bed and 1 queen bedsleeps 345 m²Air conditioningPrivate bathroomBalconyWiFiTV
- Junior Suite with Pool View1 king bed and 1 sofa bedsleeps 345 m²Air conditioningPrivate bathroomBalconyWiFiTV
- Junior Suite with Private Pool1 king bed and 1 sofa bedsleeps 345 m²Air conditioningPrivate bathroomPrivate poolWiFiTV
- Junior Suite Swim Up1 king bed and 1 sofa bedsleeps 345 m²Air conditioningPrivate bathroomWiFiTV
- Penthouse Junior Suite1 king bed and 1 bunk bedsleeps 455 m²Air conditioningPrivate bathroomBalconyWiFiTV
- One-Bedroom Suite1 king bed and 1 sofa bedsleeps 360 m²Air conditioningPrivate bathroomWiFiTV
- Two-Bedroom Suite1 king bed, 2 twin beds, and 1 sofa bedsleeps 570 m²Air conditioningPrivate bathroomWiFiTV
Room types as listed on Booking.com; availability varies by date.
Prices at Zafiro Palace Alcudia
When we last checked (2 October 2026), a 2-night stay for two adults cost from €652 in total (€326 per night).
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
Typical price per night: €335. Lowest €251 (check-in 17 Oct), highest €666 (check-in 23 Sept).
Stays starting on a Friday or Saturday cost about 16% less per night than stays starting Sunday to Thursday.
Price per night for check-ins from 22 Sept to 1 Nov, measured daily by Tripplo for 2 nights and two adults, one month ahead.
Photos from previous guests
Photos provided by GoogleWhat guests say
Reviews from Google“Lovely hotel with some great members of staff, in particular Jarrell from the entertainment team and Marco in La Veranda. It was very busy and subsequently after paying £1600 for all inclusive we could only use two out of four of our à la carte allowance. We spoke to a girl on reception about this and she was very unhelpful saying that it was busy and there was nothing they could do unless we ate at 9.30pm! Not what I would expect for a 5 star hotel. We have been to the one in Palma Nova which was much better. Unfortunately we won’t be returning.”
“Great resort for families with younger kids! Exceptional staff, extremely clean, well appointed rooms, and great pools/playgrounds/entertainment for kids. Only feedback is that the rooms are a little hard to fit both adults and kids, as the bathrooms don't have doors and open to the living room (so if someone is sleeping in the living room it's hard to go to the bathroom without waking them. Highly recommend investing in the 2 bedroom suite if you have 2 kids. Do not come here without kids under age ~12. It's a kid focused resort, and adults (or adults/teenagers) could find better spots.”
“We spent a family holiday here this August. The hotel is a the rare mix of somewhere that feels as though you are staying with friends, with all the benefits of a first class resort. The staff are incredibly attentive, making the experience luxurious and deeply relaxing. The facilities are fabulous and we felt very comfortable letting our 9yr old explore the exciting range of pools which are all attended by lifeguards. Highly recommend.”
“We had booked half board but all of the restaurants were almost fully booked for the duration of our stay, meaning we had to eat at the buffet all but one of the nights. The buffet is average at best with most options barely warm. We ate at the Veranda one night. It had no vegetarian main course which meant we had to order a bunch of sides instead. Sandwiches/pastries in the coffee shop are stale. Do not include meals with your stay!”
“Returned from a fantastic trip to this hotel. Third holiday here and it seems to be getting better every year. It’s not cheap but we feel it’s definitely worth the extra money. A particular thanks to the kids entertainment team. My son has Down Syndrome and they were absolutely amazing with him and my other 2 kids. Hotel is definitely suited to families and in particular younger kids. Couldn’t recommend this place enough.”
What guests actually say
Tripplo’s analysis uses a sample of 54 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Breakfast and pool lunches earn strong reviews
- +The buffet described as broad with Mallorcan touches
- –The à la carte panned by a few guests (food served cold)
- –The fruit draws recurring criticism
”The food was some of the best I have had at a resort, and the staff was incredibly attentive.” — guest, translated
Service & staff
- +Staff described as the friendliest in the big-resort class
- +Issues resolved immediately according to several guests
”The staff were incredible. Friendly. Accommodating. Polite and friendly. They resolved all issues immediately.” — guest, translated
Pools, beach & aquapark
- +The pool network and kids' activities are the resort's core
- +Private-pool rooms especially appreciated
”The kids loved the many pools and activities to choose from” — guest, translated
The rooms
- +Modern rooms; the private-pool room a highlight
”Nice room, especially the private pool room. Spa facilities.” — guest, translated
Condition & cleanliness
- +Clean throughout despite heavy occupancy
- –A few guests describe the concept as worn in places
”Everything clean even though hotel was very busy.” — guest, translated
Location
- +Walking distance to both old and new Alcudia and the beach
”good location with both old and new towns in Alcudia within walking distance” — guest, translated
Value for money
Noise levels are mentioned too rarely in the sample for an honest picture — we don't guess.
Frequently asked questions
How far is Zafiro Palace Alcudia from the airport?
Zafiro Palace Alcudia is 47 km from Palma de Mallorca Airport (PMI).
How far is Zafiro Palace Alcudia from the centre of Mallorca?
Zafiro Palace Alcudia is 19.4 km from the centre of Mallorca.
How do guests rate Zafiro Palace Alcudia?
Zafiro Palace Alcudia is rated 4.5 out of 5 on Google, based on 1,425 reviews. On Booking.com it scores 8.5/10 from 123 guest reviews.
How many stars does Zafiro Palace Alcudia have?
Zafiro Palace Alcudia is a 5-star hotel.
What amenities does Zafiro Palace Alcudia offer?
Zafiro Palace Alcudia offers free Wifi, spa, fitness center, 3 swimming pools, free parking and non-smoking rooms.
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Carrer del Camí Reial Al Moll, 2, 07400 Alcúdia, Illes Balears, Spain