In short: Tripplo’s analysis covers a sample of 72 guest reviews of Thompson Madrid, by Hyatt. Guests in the sample highlight Location, Service & staff and The rooms. The most common complaints: Housekeeping and room service slow or forgotten. Some found breakfast disappointing, with no buffet and queues.
Thompson Madrid, by Hyatt is situated in Madrid city centre, offering easy access to key attractions. Gran Via Metro Station is a 3-minute walk away, while Gran Via lies 700 metres nearby. The Royal Palace of Madrid is 1.4 km from the hotel.
Guests enjoy a rooftop swimming pool, fitness centre, sun terrace, open-air bath, restaurant, bar, and free WiFi. Additional amenities include yoga and fitness classes, a pool bar, and a coffee shop.
Rooms feature air-conditioning, private bathrooms, tea and coffee makers, hairdryers, refrigerators, work desks, free toiletries, minibars, and TVs. Family rooms and balconies provide added comfort.
The family-friendly restaurant serves Mediterranean, Scottish, and Spanish cuisines, offering brunch, lunch, dinner, high tea, and cocktails. Vegetarian options are available.
Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 10 October 2026 · How we review hotels
This hotel suits city explorers looking for modern amenities and rooftop leisure near the main shopping streets. Thompson Madrid, by Hyatt is rated exceptionally well by guests and stands out for its panoramic rooftop pool and terrace, its central location near Gran Vía, and useful in-room kitchen facilities. Guests can choose between four distinct dining concepts during their stay. However, the busy surrounding city-centre streets can feel hectic, and access to the outdoor pool is seasonal.
Guests score it 9.0 out of 10 — the average across the 10 hotels we list in Madrid is 9.1.
What Guests Loved
- Situated just steps from the Gran Vía Metro Station, the hotel offers effortless access to Madrid's premier shopping, theatres, and cultural landmarks.
- The seasonal rooftop pool and sun terrace provide a serene escape from the bustling city below, complete with views over the Madrid skyline.
Things to Consider
- Located in the heart of Madrid, the surrounding area experiences high pedestrian traffic and ambient noise, though rooms are well-insulated against the street din.
- The rooftop swimming pool is only open during the warmer months, meaning autumn and winter guests cannot utilize this outdoor amenity.
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Should you book it?
Book it if you want
- Guests who want the view from the room
- Travellers who want to walk into town
- Travellers wanting a central location and a view in one place
Prices at Thompson Madrid, by Hyatt
When we last checked (13 October 2026), a 2-night stay for two adults cost from €880 in total (€440 per night).
Across our last 30 daily price checks, the nightly rate has ranged from €440 to €1,657.
Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.
What guests actually say
Tripplo’s analysis uses a sample of 72 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +A varied, high-quality breakfast
- +Rooftop bar, restaurant and a hidden speakeasy bar
- +Restaurants and bars described as excellent
- –Some found breakfast disappointing, with no buffet and queues
- –Room service is slow and limited, especially late at night
- –Limited food on the rooftop and a restaurant that is hard to book
”Breakfast was spectacular, even better than the reviews say.” — guest, translated
Service & staff
- +Friendly, helpful staff
- +Thoughtful gestures for special occasions
- +Reception, concierge and bellboys singled out for praise
- –Housekeeping and room service slow or forgotten
- –Mistakes and staff who seemed untrained or unfriendly
- –Complaints and refund requests handled poorly
”We were especially touched by the way the hotel acknowledged our honeymoon.” — guest, translated
Pools, beach & aquapark
- +A rooftop pool with a great atmosphere and good music
- +A bar right by the pool
- –Too few loungers, often taken for hours
- –The pool is small
- –The rooftop and pool were closed during some stays
”There was a pool on the roof with a wonderful atmosphere, especially as the music there was so pleasant.” — guest, translated
The rooms
- +Spacious, cosy rooms
- +Comfortable, modern rooms with nice bathrooms
- +A roomy accessible room for wheelchair users
- –Rooms facing the inner courtyard are dark, with small windows
- –No wardrobe in many rooms
- –Bathroom faults such as a sliding door that won't shut or a leaking shower
”The room was big and cosy, and you could feel at home.” — guest, translated
Condition & cleanliness
- +Very clean throughout
- +A new, updated and well-maintained hotel
- –Dust in the room from construction outside
- –Faults with the lift and water supply
- –Cleanliness fell short for a few guests
”Very clean, updated and spacious rooms.” — guest, translated
Location
- +Central, just steps from Puerta del Sol
- +Restaurants, shops and the metro on the doorstep
- +Close to Gran Vía
- –Building work around the hotel, so taxis cannot pull up outside
- –Busy, chaotic surroundings
”The location is unbeatable.” — guest, translated
Noise levels
- +Some rooms are described as quiet
- –Music from the rooftop can be heard in the rooms
- –Noise from building work and from the corridors at night
- –A lively party crowd at times
”Very noisy, you can hear the music from the roof.” — guest, translated
Value for money
- +Some guests feel the quality matches the price
- –Many feel the price is too high for what you get
- –Full price paid while the rooftop and bar were closed
- –Unexpected extra charges
”Not worth the price. The rooms are like caves, with no windows and no light.” — guest, translated
Frequently asked questions
How far is Thompson Madrid, by Hyatt from the airport?
Thompson Madrid, by Hyatt is 14.5 km from Madrid–Barajas Airport (MAD).
How do guests rate Thompson Madrid, by Hyatt?
Thompson Madrid, by Hyatt is rated 4.5 out of 5 on Google, based on 1,299 reviews. On Booking.com it scores 9.0/10 from 960 guest reviews.
How many stars does Thompson Madrid, by Hyatt have?
Thompson Madrid, by Hyatt is a 4-star hotel.
What amenities does Thompson Madrid, by Hyatt offer?
Thompson Madrid, by Hyatt offers free Wifi, outdoor swimming pool, fitness center, 4 restaurants, parking garage and shuttle service.
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Plaza del Carmen S/N, Madrid City Center, 28013