The Elysium Taksim

“We had a very comfortable and enjoyable stay at The Elysium Taksim, especially in our duplex room. The layout was very well designed and made the room feel just right for a longer stay. Downstairs, there was a kitchenette, a TV/living area, and a dining table, while upstairs had the bedroom, a spacious walk-in closet, and a separate toilet and shower area. It was comfortable, practical, and felt like a little home away from home. The entire staff was very responsive, friendly, and helpful. Check-in and check-out were smooth, and whenever we needed a ride somewhere, the staff would arrange a taxi for us and it would arrive very quickly, which made getting around Istanbul much easier. We also enjoyed breakfast at Fanus Restaurant. The restaurant was clean, and although the breakfast selection was quite similar each day, there was still enough variety and everything we tried was tasty and well presented. We also ordered room service from the restaurant twice, including main dishes. The food was well served, arrived quickly, and was enjoyable. We paid in cash, but card payment is also available. One nice detail for families is the small children’s play area inside the restaurant, which is suitable for younger kids around 1–4 years old. Overall, we had a very pleasant stay and would definitely come back. We hope to return again with our children next time!”

“⭐⭐⭐⭐⭐ I’m giving this hotel 5 stars because I’m genuinely happy with the service and how the staff looked after us. This was my first time visiting Istanbul from Australia, and although the pool and sauna were closed for maintenance after our first day, the team handled the situation professionally. They went above and beyond to make things right, and I really appreciated the way they resolved the issue. It showed that they genuinely care about their guests’ experience. The breakfast buffet was a highlight of our stay. The fresh bread with the cream, honey and cherry jam was absolutely delicious and something I looked forward to each morning. Overall, we had a wonderful stay and left with a very positive impression. Thank you to The Elysium for your hospitality—I would happily stay here again.”

“We arrived expecting comfort and professional service, but instead we experienced several problems with the room and the staff. Our first room was on Floor 0, where the air conditioning was not working properly and the location of the room caused a complete lack of privacy. The replacement room also had problems, including a door that could not be closed correctly. This was a serious issue, but the reception team did not handle it with the urgency or professionalism we expected. The attitude of some staff members was one of the most disappointing parts of our stay. Rather than listening and helping, we felt that our concerns were ignored. A receptionist even responded with sarcasm and laughter when we were simply asking for a suitable room. The breakfast and overall hotel service also did not match the standards expected from a five-star hotel. The food selection was limited, and the same options were repeated daily. Eventually, we decided to check out and stay somewhere else. We moved to Barcelo Hotel, where we immediately experienced a completely different level of hospitality. The staff were welcoming, respectful, and professional. Having traveled internationally and stayed in many hotels, I know the importance of good service and proper management. The difference between the two hotels was very clear. I hope Elysium Taksim Hotel improves its management, staff training, and guest experience. Unfortunately, I cannot recommend this hotel based on what we experienced.”

“I honestly don’t understand how this hotel is rated 5 stars. During my stay, I had to change rooms 3 times (1002, 1108, and 1003) because the AC wasn’t working properly. Every time I complained, they told me the hotel was full and asked me to come back the next day. Imagine having the same issue in 3 different rooms and being told “come back tomorrow” every single time. The rooms also weren’t as clean as expected. I found hair in different places, and the furniture, floors, and walls showed a lot of wear and tear. Housekeeping was poor. Most of the time they just made the bed and left. On one occasion, a staff member knocked on my door and entered only a few seconds later without waiting for a response, which was very unprofessional and uncomfortable. Overall, this was nowhere near a 5-star experience. I would not recommend this hotel at all.”

“We had a very pleasant stay at The Elysium Taksim. This 5-star hotel is located in an excellent area, only about 500 meters from Taksim Square, which makes it very convenient for exploring Istanbul. The rooms are comfortable and well maintained, and the overall atmosphere of the hotel is very nice. What truly stood out was the professionalism and friendliness of the staff, especially the customer service and guest relations team. A special thanks to “Ms. Veronica” and “Ms. Elvina” , as well as the reception desk staff, for their warm hospitality and excellent support throughout our stay. They made us feel very welcome and cared for. The only point that could be improved is the breakfast, as we felt it did not fully match the overall quality of the hotel. Other than that, everything was wonderful. Highly recommended for anyone looking for a comfortable and well-located stay in Istanbul!”