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MUR Hotel Neptuno - Adults Only – photo 1
MUR Hotel Neptuno - Adults Only – photo 2
MUR Hotel Neptuno - Adults Only – photo 3
MUR Hotel Neptuno - Adults Only – photo 4
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MUR Hotel Neptuno - Adults Only – photo 8

In short: Tripplo’s analysis covers a sample of 15 guest reviews of MUR Hotel Neptuno - Adults Only. Guests in the sample highlight Service & staff, Food & restaurants and Location. The most common complaints: One guest waited for basic items such as eggs at breakfast. The beach is a walk away rather than outside the door.

Gran Canaria, Spain

MUR Hotel Neptuno - Adults Only

4-Star Hotel

Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, and 900 metres away from the beach Playa del Inglés.

All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer.

The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week.

There is a 24-hour reception and a tour desk. Maspalomas Golf course is 3 km away. You can hire a car and there is free on-site parking.

In the Buffet Restaurant, we kindly request that guests dress more formal during dinner time to complement the four-star dining experience

4-Star Hotel
Gran Canaria, Spain
27 km to Gran Canaria Airport (LPA)
Outdoor swimming pool
Spa and wellness center
Fitness center
Restaurant
Bar
Free Wifi

Facts we have checked

  • All inclusive

Source: murhotels.com · checked 12 Sept 2026

Tripplo's verdict, based on guest reviews

Tripplo’s analysis · Updated 10 October 2026 · How we review hotels

MUR Hotel Neptuno is well rated by guests, and couples are especially complimentary about the location. It is a town hotel rather than a beach resort: the sand is a walk away, and the surroundings are shops and bars rather than gardens.

An adults-only hotel in the centre of Playa del Inglés with a heated pool, a spa and an all-inclusive package served without a wristband. Best for couples and solo travellers who want the Yumbo Centre and the nightlife on the doorstep.

Guests score it 8.5 out of 10 — the average across the 29 hotels we list on Gran Canaria is 8.8.

Featured in our guide: 16 all-inclusive hotels in Gran Canaria: The best in 2026

  • Adults only, 16 and over
  • All-inclusive without a wristband
  • Pool heated from October to April
  • Spa with sauna and Turkish bath, gym open around the clock

Free PDF: what guests really say about MUR Hotel Neptuno - Adults Only

The Tripplo Report gathers the whole analysis in one PDF, ready in seconds.

  • Pros and cons in every category guests mention
  • The complaints that come up again and again
  • Room guide and price analysis
  • Alternatives worth comparing

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Should you book it?

MUR Hotel Neptuno - Adults Only is worth booking for adults wanting a wristband-free all-inclusive stay — but pick somewhere else if you want to walk straight onto the beach.

Book it if you want

  • Adults wanting a wristband-free all-inclusive stay
  • Couples seeking a heated pool outside summer months
  • Guests keen on a spa, sauna and 24-hour gym
  • Travellers happy staying near the Yumbo Centre nightlife

Pick somewhere else if

  • You want to walk straight onto the beach
  • You'd rather avoid a busy town centre setting
  • You need a quiet, secluded location away from crowds

Rooms & which one to pick

Our tip: If you're travelling as a couple and want the best outlook, book the Superior Double Room with Pool View, which comes with a queen bed rather than the twin/full bed option in the standard Double Room with Pool View. Travelling alone but still after the view? Choose the Superior Double Room Single Use with Pool View; if budget matters more than the view, the plain Double Room Single Use is the cheaper single option.

  • Double or Twin Room2 twin beds or 1 full bedsleeps 2
  • Double Room Single Use2 twin beds or 1 full bedsleeps 1
  • Double Room with Pool View2 twin beds or 1 full bedsleeps 2
  • Double Room Single Use with Pool View2 twin beds or 1 full bedsleeps 1
  • Superior Double Room with Pool View1 queen bedsleeps 2
  • Superior Double Room Single Use with Pool View1 queen bedsleeps 1

Room types as listed on Booking.com; availability varies by date.

Prices at MUR Hotel Neptuno - Adults Only

When we last checked (30 September 2026), a 2-night stay for two adults cost from €436 in total (€218 per night).

Across our last 4 daily price checks, the nightly rate has ranged from €218 to €218.

Prices sampled daily by Tripplo for a two-adult stay about a month ahead, in EUR. Your dates may differ — use the price check to see live availability.

Photos from previous guests

Photos provided by Google

What guests say

Reviews from Google
last month
“Very friendly adults only hotel. I felt very comfortable and I would definitely go back on my own. Staff helpful, the rooms were quiet even though very close to lots of nightlife. Lovely swimming pool with a water chute for the energetic. The food was plentiful and tasty, and breakfast didnt finish till 11am so good for night owls! Would definitely recommend.”
— viv trott
last month
“The Hotel is great. Polite, friendly staff and fabulous housekeeping. The meals were very good. I especially liked the breakfast and chief who made breakfast. The pool cafeteria was excellent and great view of the pool. The pool had a slide and my room balcony looked onto the pool. The room was comfortable and the location of the Hotel was like a 5 minute walk to the Yumbro center. The beach was about a 10 to 15 nun walk and the hotel was ideal fir local bus transportation. I highly recommend this hotel and the good thing was as a solo traveller it is an adult only hotel which is a plus for and I was made to feel welcome and safe.”
— Owen Ferry
last month
“Restaurant was fantastic 👌 chefs were friendly and always spoke and were welcoming. Amazing choice of food st each meal. There are a lot of steps to enter the hotel reception and no concierge to help. My friends suitcase broke on coming down the stairs and the receptionist did not help her. Pool is fantastic and clean along with the snack bar. 10 mins walk to the local lively beach. It Is a predominantly LGBT Hotel and area which im absolutely fine with, but its good to make this more known to potential guests .”
— Bernadette Alkan
3 months ago
“I'm still here! Great hotel, the staff are fantastic, bar staff, staff in the restaurant and the domestic staff, I can't fault them. The room is nice enough, air con, that you can run to your hearts content, no slide your room card in to activate. Food is reasonable, drink a plenty (I went all inclusive through Jet 2). This is a adults only hotel, which seems to attract a lot of gay couples, and like me, single old geezers who just want a quiet pint. Nothing against gay people, I just wasn't expecting it, but a lovely lot they are too! A lot of steps in the hotel, just be warned, without ramps. I was kindly allowed to park my hire motorbike (for free, in the car park. The staff here, can not do enough for you. I have really enjoyed (enjoying) my stay.”
— Simon Lewis
2 months ago
“My whole holiday was a wonderful experience. The rooms were beautifully cleaned everyday with daily clean towels. The staff were always willing to go the extra mile, friendly and willing to help with anything. The additional extra of having a clean pool towel was excellent. When I arrived at the hotel I was suffering from a bad tooth ache and the asked the receptionist was there a dentist near by. She not only said there was but also printed a map out for me and pointed out where it was. The food was excellent with a wide range of different types of food for everybody's tastes. All in all I had a fantastic time and will recommend the hotel to my friends. I already plan to come back again next year.”
— Alan Whale

What guests actually say

Tripplo’s analysis uses a sample of 15 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.

The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.

Food & restaurants

  • +Buffet lunch and dinner described as exceptional value
  • +Returning guests say the variety has grown year on year
  • –One guest waited for basic items such as eggs at breakfast
”This time I enjoyed the buffet lunch and dinner. Both exceptional. Incredible value for money and superb variety.” — guest, translated

Service & staff

  • +Reception, restaurant and pool staff are named person by person
  • +Guests describe a small hotel where nothing is too much trouble
”Carolina on reception is an absolute credit to the hotel — friendly, helpful and nothing is too much trouble.” — guest, translated

Pools, beach & aquapark

  • +Guests report plenty of free sunbeds around the pool
  • +A snack bar by the pool is praised alongside the main restaurant
  • –One guest found the pool small and wanted longer opening hours
”Lovely pool with plenty of sun beds. Also a great snack bar, food of good quality.” — guest, translated

The rooms

    Location

    • +The Yumbo Centre with its bars and shops is right outside
    • +Bus stops at Yumbo make the rest of the coast easy to reach
    • –The beach is a walk away rather than outside the door
    ”Location is ideal for Yumbo Centre bars and shops, no issues with noise. A bit far from the beach if that's what you are going for.” — guest, translated

    Condition & cleanliness, noise levels and value for money are mentioned too rarely in the sample for an honest picture — we don't guess.

    Get the full analysis as a free PDF ↑

    Frequently asked questions

    How far is MUR Hotel Neptuno - Adults Only from the airport?

    MUR Hotel Neptuno - Adults Only is 27 km from Gran Canaria Airport (LPA).

    How far is MUR Hotel Neptuno - Adults Only from the centre of Gran Canaria?

    MUR Hotel Neptuno - Adults Only is 18.1 km from the centre of Gran Canaria.

    How do guests rate MUR Hotel Neptuno - Adults Only?

    MUR Hotel Neptuno - Adults Only is rated 4.4 out of 5 on Google, based on 1,651 reviews. On Booking.com it scores 8.5/10 from 684 guest reviews.

    How many stars does MUR Hotel Neptuno - Adults Only have?

    MUR Hotel Neptuno - Adults Only is a 4-star hotel.

    What amenities does MUR Hotel Neptuno - Adults Only offer?

    MUR Hotel Neptuno - Adults Only offers outdoor swimming pool, spa and wellness center, fitness center, restaurant, bar and free Wifi.

    Weather & sea temperature — Gran Canaria

    Right now: 27° air · 25° sea

    Avg daytime max (°C)Sea (°C)Warmest months
    Data: Open-Meteo

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    Avenida 8 de Marzo 29, 35100 Playa del Inglés, Maspalomas, Spain