Finca Serena Mallorca, Small Luxury Hotels

“We recently stayed at Finca Serena for four nights for a wedding, and we cannot recommend it enough. It truly felt like a luxury stay with a Spanish vibe. The staff were so friendly and attentive, and thr resort itself was spectacular - the views, the pools, the spa and the rooms were all 5 stars. A big shoutout to the restaurant for all the amazing food they put on too. I highly recommend for anyone looking for a more remote and relaxing stay in Mallorca.”

“We came for a all-inclusive barbecue diner last night. The ambiance is amazing, 5 stars for this even though we would have appreciated the musician to stay longer (he stopped playing around 21h30 ~ 22h I would say). We have to remove a star though for 2 reasons: - The wine by the glass card was very deceiving. The "best" wine I chose did not match its description at all. I did not even finish my glass and moved to another one. - At the end, I asked the waiter to round up the bill in order to give a tip using my credit card. He rounded up 10€ more than what I did ask, and I paid without paying attention to what he did input. I did not want to say anything after but I was still feeling a bit frustrated. Overall, it was still an amazing experience even though the price is quite high for the quality / variety of the buffet. The peaceful ambiance and the magic of the place catches up for everything!”

“Beautiful hotel and surroundings, with a lovely spa and facilities. The rooms also felt special. Breakfast was a real highlight, with a beautiful buffet featuring exceptional local ingredients, and dinner was great as well. Exceptional service throughout made the whole stay.”

“We were really looking forward to our stay at Finca Serena – which makes what happened all the more disappointing. On the evening of April 15, my wife and I had dinner at the restaurant (total cost for two: €170). The food was overall okay – not bad, but also not at the level one would expect from a Michelin Guide restaurant. That same night, however, I developed severe symptoms consistent with food poisoning: continuous vomiting, diarrhea, and intense chills, likely due to dehydration. Sleep was impossible, and it was an extremely distressing and concerning experience. Why we believe there may be a connection to the restaurant: my last meal before dinner was at lunchtime, which I shared with my pregnant wife – she remained completely symptom-free. At dinner, we had different dishes, and again, she experienced no symptoms. From our perspective, this strongly suggests that the cause may have been related to the dinner. This is particularly concerning given that my wife is pregnant. In such a sensitive situation, one expects the highest standards of hygiene and food safety. The response from Finca Serena was disappointing. While they apologized that I “felt this way,” it came across as a rather distant, standard response. At the same time, they emphasized that all standards are upheld at the highest level and pointed out that no other complaints were reported that evening – implying that the issue could not have originated from the restaurant. However, it is worth noting that I was served, among other things, a poached egg that was noticeably cool to lukewarm and, in this form, was apparently not consumed by other guests. In this context, we are left with serious doubts. Equally disappointing was the way the situation was handled on-site: at no point did the hotel manager consider it necessary to address the matter personally. All communication took place solely through the front desk. The impact was not limited to that night – I was effectively completely out of action and confined to bed for the following 48 hours. Despite this, our request for a full refund of the dinner and a 50% reduction of the first night’s accommodation was not accepted. Only my dinner (approx. €70) was removed from the bill, which we consider the bare minimum given the circumstances. We also escalated the complaint via email to a higher level of management. Even one week later, we have not received any response, which further adds to the negative overall impression. All in all, this was a very disappointing experience. From a luxury retreat, we expect not only a beautiful setting but also responsibility, empathy, and an appropriate response to situations like this. We are happy to pay a premium for quality and service – but we also expect to be treated accordingly. Unfortunately, this was not our experience at Finca Serena, and we cannot recommend it. We have also reported the matter to the health authorities in Mallorca as a precaution and encourage others who have similar experiences to consider doing the same.”

“I'm honestly so let down. I had high hopes for this stay, but the whole experience was just miserable. The staff were so incredibly rude, I felt like a total inconvenience from the moment I checked in. To make matters worse, I got really sick after eating at the restaurant. For a place that claims to be high-end or "Michelin" level, the food was definitely not fresh. Spending the rest of my trip with food poisoning was the last thing I expected for the price I paid. It’s honestly a joke. I won’t be back.”