Castell Son Claret - The Leading Hotels of the World

“Second stay: beautiful property, but service has slipped This was our second stay at this hotel, this time for a week in July. The property itself is beautiful, but the staff isn’t yet trained to the level 5-star service requires. It seems most of the team has changed since our last visit, and they’re not all up to speed yet. Similar properties like Son Net still offer live soft music at dinner or the bar whilst this hotel no longer does. Throughout the week we ran into daily issues: Hot water: None available… had to call reception every day and wait around 5 minutes for it to heat up. Same problem recurred daily and wasn’t actually resolved until our last day. Power cut in the room before dinner: Staff seemed unaware it had even happened. Ironing board: 20-minute wait, and the iron itself was dripping water, dirty, broken, and low quality. International plug adapter: Didn’t work, and they had no backup available. Pool service: Food and drink orders were slow or simply forgotten… items never arrived. Food overall however was very good, but expensive, think 30 euros for a sandwich, 9 euros for a Coke. After raising these issues with management, they offered a complimentary dinner and drove us themselves in the absence of a taxi, which we appreciated. That said, when you’re paying close to 1,000 euros a night, you expect top-notch service and while occasional problems are understandable, they shouldn’t repeat every day for a full week. Nevertheless, our Garden suite was clean and spacious but the bed was rather small (2 single beds put together with a topper)”

“We spent several wonderful days at Castell Son Claret and left thoroughly impressed. The property itself is stunning — impeccably maintained grounds, a beautiful blend of historic charm and modern design, a fantastic pool area, and truly gorgeous suites that made every moment of our stay feel special. What elevated our experience above all was the team. A special mention goes to concierge Mariano, who was simply outstanding: warm-hearted, creative, proactive, and always solution-oriented. Whatever we needed, he was one step ahead, and his genuine care made all the difference. The breakfast team deserves equal praise — attentive, friendly service every morning and a wonderful start to each day. And dinner at Sa Clastra was a highlight in itself: world-class service paired with an exceptional, memorable meal. The entire team there operates at the very highest level. We can wholeheartedly recommend Castell Son Claret and look forward to returning. Five stars, without hesitation.”

“I rarely leave negative reviews, but I believe future guests should know about our experience. The only highlight of our stay was the exterior of the property. The grounds, gardens, and setting are absolutely stunning and beautifully maintained. Unfortunately, that was where the luxury experience ended. When we arrived, there was no one outside to greet us or offer valet parking. We parked the car ourselves and walked to reception . After check-in, only one staff member was sent to help with our four bags, so my husband had to carry the rest. Once we reached the room, no one explained the hotel, the amenities, breakfast hours, valet service, or any of the services available. As a result, the following morning we arrived for breakfast at around 10:20 a.m., unaware that breakfast ended at 10:30. Instead of making us feel welcome, we felt rushed while the staff prepared to clear the buffet. One evening there was a private party in the courtyard directly below our room that continued until around 2:00 a.m. The noise made it almost impossible to sleep, which was extremely disappointing for a hotel marketed as a peaceful luxury retreat. The following evening we returned around 11:00 p.m. and were told that the General Manager did not like seeing cars parked in front of the hotel in the morning. This was surprising because valet parking had never been offered or explained to us when we arrived. Rather than handling the situation with understanding, the interaction felt dismissive and unwelcoming. During our stay we also had to request additional coffee capsules several times. When I asked why our room had not received evening turndown service, I was told that turndown is only provided for suites. This was surprising, as we have received turndown service in standard rooms at many other luxury hotels. Another interaction that left a poor impression occurred at the pool. We purchased bottled water for €8, and the hotel provides refillable bottles for guests to use throughout the day. When we were leaving for the beach, we asked if we could take one of the refillable bottles with us and return it later that day. Instead of simply answering us, the manager told the waiter, loudly enough for us to hear, “Give it to them just this time as a courtesy.” The way it was said felt unnecessary and made us feel embarrassed, even though we had every intention of returning the bottle and paid for it. Throughout our stay, several interactions left us feeling like we were inconveniencing the staff rather than being welcomed as guests. We also visited the spa, which was very small and did not feel like a five star spa experience. What disappointed us most was the overall lack of hospitality and attention to detail. At this price point, we expected a seamless experience where guests feel genuinely welcomed and cared for. Instead, we often felt like an inconvenience. The setting is truly beautiful, but beautiful grounds alone are not enough. Unfortunately, based on our experience, we would not return.”

“Had a very mixed experience, which was unfortunate, because the space is one of the most magical places we have ever visited. Starting with what was good: We stayed at the water tower - super whimsical and fun. The grounds are beautiful, super well kept and peaceful. The staff were very attentive and professional and did try their best. The room was very clean and was attended to sometimes as much as three times a day. What was a disappointment: The first day we had no hot water Food at the hotel restaurant was mediocre at best Cocktails were not good - their prosseco was clearly expired so naturally every spritz cocktail tasted awful, furthermore, the price in the menu for some drinks was 12€ but they were charged at 20€ in the check. Everywhere (bar,restaurant, pool bar) was understaffed - orders were forgotten, things moved very slowly. The food at the restaurant was dreadful for the prices that were charged - the 70€ entrecote had the taste and quality of a 10€ frozen steak . I requested an iron, which leaked rust on my white shirts. Overall, absolutely gorgeous place, but there is huge room for improvement.”

“Castell Son Claret was truly unforgettable. The scenery is absolutely breathtaking, surrounded by nature and a peaceful atmosphere that makes you feel instantly relaxed. The staff were incredibly friendly and very attentive. Incredibly loved the Pool Suite, which perfectly combines a “back to nature” feeling with a luxurious experience. It offers privacy, comfort, and a beautiful connection to the surroundings. Already looking forward to future stays!”