In short: Tripplo’s analysis covers a sample of 60 guest reviews of Banyan Tree Krabi. Guests in the sample highlight Service & staff, Location and Food & restaurants. The most common complaints: Many feel the price is too high for what you get. Some found the villa smaller than the advertised size.
Banyan Tree Krabi in Krabi offers spa facilities, a saltwater swimming pool, sauna, fitness centre, water sports, garden, terrace, restaurant, bar. Private check-in and check-out, steam room, wellness packages, fitness room, 24-hour front desk, concierge service, kids' club, evening entertainment, daily housekeeping, indoor and outdoor play areas, picnic areas, family rooms, live music, full-day security, bicycle parking, breakfast in the room, express check-in and check-out, room service, children's playground, car hire, tour desk, luggage storage.
Rooms include air-conditioning, terrace, pool with a view, balcony, bathrobes, private bathroom, bath, bidet, hairdryer, coffee machine, dining table, outdoor furniture, outdoor dining area, sofa bed, walk-in shower, fruits, yukata, smartphone, work desk, seating area, free toiletries, minibar, shower, slippers, carpeted floor, TV, private entrance, sofa, dining area, electric kettle, wardrobe.
Breakfast includes American, buffet, halal, Asian with juice, fresh pastries, pancakes, cheese. Lunch and dinner offer Mediterranean, pizza, seafood, Thai, local, Asian, international, European, barbecue grill. Halal, vegetarian, gluten-free, dairy-free options available.
Located a few steps from Tubkaek Beach, 36 km from Krabi International Airport. Nearby attractions include Ao Nang Beach and Phuket. Highly rated for staff, location with a view, and breakfast provided by the property.
Tripplo's verdict, based on guest reviews
Tripplo’s analysis · Updated 10 October 2026 · How we review hotels
Banyan Tree Krabi wins guests over with its people and its views. The resort sits at the end of Tab Kaek Beach on Krabi's Andaman coast, and reviewers describe stunning views, rooms that feel private and villas with their own pool. Staff are the most praised part of the stay, attentive enough that families with an infant had every request met. The spa, with a sauna and a steam room, gets warm words for its massages, and the food runs from a breakfast with plenty of choice to Thai, Mediterranean and seafood dinners. Getting around relies partly on buggies, which one guest found slow to come. Another felt the grounds and pool are due for a refresh, and value for money is the category rated lowest. Couples after a pool villa with a view and families who want a kids' club and polished service will be well looked after; travellers who dislike waiting for a buggy may prefer a more compact hotel.
Guests score it 9.5 out of 10 — the average across the 10 hotels we list in Krabi is 9.3.
What Guests Loved
- Staff are praised in almost every review for being friendly, welcoming and dedicated, and guests mention individual team members by name. Families say every request, including those for an infant, was met.
- Guests keep returning to the views and the setting. The resort lies at the end of Tab Kaek Beach, and reviewers enjoyed both the beach and the beach bar.
Things to Consider
- Guests get around the resort partly by buggy, and one guest found that the buggies were sometimes slow to arrive.
- One guest felt the grounds and the swimming pool were due for updating, and another found the small pool in front of the main restaurant and spa less appealing. Value for money is the category guests rate least highly.
Free PDF: what guests really say about Banyan Tree Krabi
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Should you book it?
Banyan Tree Krabi is worth booking for couples who want a private pool villa with a view — but pick somewhere else if you would rather walk than wait for a buggy.
Book it if you want
- Couples who want a private pool villa with a view
- Families looking for a kids' club and attentive service
Pick somewhere else if
- You would rather walk than wait for a buggy
- You expect every corner of the resort to look brand new
What guests actually say
Tripplo’s analysis uses a sample of 60 guest reviews. Texts may be shortened. Mentions are counted after automated classification and describe the sample, rather than every guest’s experience.
The sample follows how Booking.com and Google sort reviews, which puts satisfied guests first, so criticism is under-represented. Read the drawbacks below and the latest reviews on Booking.com before you book.
Food & restaurants
- +Breakfast is praised for its wide choice, with both Western and Asian dishes
- +A local speciality of the day at breakfast
- +Well-liked restaurants such as Bird's Nest and the Thai restaurant
- –Several guests feel the restaurants and breakfast fall short of what the price suggests
- –Few vegetarian options, and dishes on the menu are sometimes unavailable
- –During weddings, restaurants can be closed or restricted for other guests
”Breakfast was very good, with options for every palate – an enormous variety, including both Western and Eastern breakfast dishes.” — guest, translated
Service & staff
- +Warm, attentive staff
- +A WhatsApp butler service that replies quickly
- +Staff step in quickly when something goes wrong
- –Buggies and replies to messages can be slow
- –Some felt check-in was poorly handled, with no early check-in and long waits
- –Complaints are not always followed up
”We had a WhatsApp butler service around the clock – our requests were answered within seconds.” — guest, translated
Pools, beach & aquapark
- +A quiet beach at the end of the bay, used almost only by hotel guests
- +Clear, warm water and lovely sunsets
- +Free activities such as stand-up paddleboarding
- –The pools are not heated and can feel cold
- –Stones in the sea and litter on the beach at times
- –The main pool is small
”The hotel sits at the end of the beach, so it is used almost only by hotel guests. The water is clear and warm.” — guest, translated
The rooms
- +Villas with a private pool, jacuzzi and bathtub
- +Very comfortable beds
- +Comfortable rooms with a terrace and a view
- –Some found the villa smaller than the advertised size
- –In-room pools and jacuzzis are not heated and can be cold
- –The beach pool villas are not directly on the beach
”The inclusion of the pool, jacuzzi and bathtub in the room is excellent.” — guest, translated
Condition & cleanliness
- +Rooms and facilities are described as very clean
- +Spotless public areas
- –Mosquitoes and insects in the rooms and grounds
- –Some found the furniture worn and not clean enough
- –An in-room jacuzzi was dirty on arrival
”Beautiful location, great food, great service, impeccably clean.” — guest, translated
Location
- +Stunning views, especially from the lobby
- +Lush, green surroundings by the sea
- +A quiet setting away from the crowds
- –Far from town, nightlife and shops
- –The grounds are spread out, so you need a buggy to reach some rooms
”The reception and its views are simply spectacular. They take your breath away.” — guest, translated
Noise levels
- +A calm, peaceful place to unwind
- +The green grounds feel tranquil
- –Weddings can bring noise and late-night fireworks
”Nice pool and beautiful grounds, lush, green and peaceful.” — guest, translated
Value for money
- –Many feel the price is too high for what you get
- –Food, drinks and excursions are expensive
- –Extra charges, for example for an additional child or a laundry bag
”The food isn't worth the money. It's very expensive and not the level you'd expect from a place like this.” — guest, translated
Frequently asked questions
How far is Banyan Tree Krabi from the airport?
Banyan Tree Krabi is 26 km from Krabi International Airport (KBV).
How far is Banyan Tree Krabi from the centre of Krabi?
Banyan Tree Krabi is 5.2 km from the centre of Krabi.
How do guests rate Banyan Tree Krabi?
On Booking.com it scores 9.5/10 from 612 guest reviews.
How many stars does Banyan Tree Krabi have?
Banyan Tree Krabi is a 5-star hotel.
What amenities does Banyan Tree Krabi offer?
Banyan Tree Krabi offers outdoor Pool, private Pool, spa, sauna, fitness Centre and kids' Club.
Weather & sea temperature — Krabi
Right now: 26° air · 31° sea
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279 Moo 3 Tambon Nongtalay Amphoe Muang Krabi, 81180 Tab Kaek Beach, Thailand